Welcome to the Alfaiz Platform Terms of Use (“Terms”). These Terms apply to your use of the Alfaiz Platform and the services offered through it. Your use of the Alfaiz Platform indicates your acceptance of the Terms, including the polices incorporated into them by reference.

These Terms are important because they describe:

• the rules, terms and conditions that apply to your use of and bookings on the Alfaiz Platform; and
• how to resolve any disputes that may arise from your use of the Alfaiz Platform.

BEFORE SUBMITTING AN ACCOUNT REGISTRATION FORM AND/OR USING ANY OF THE SERVICES ON THE PLATFORM, PLEASE READ THESE TERMS CAREFULLY.

Accessing materials on this Platform by certain persons in certain countries and territories may not be lawful, and we make no representation that materials on this Platform are appropriate or available for use in all locations where the Platform can be accessed.

When we refer to “Alfaiz”, “we”, “our” or “us” in these Terms, we mean Alfaiz Company. Ltd. Alfaiz and its related companies and our other affiliates and subsidiaries.

Alfaiz operates a platform that empowers you to discover, search, book and pay for various products and services which are supplied, offered and/or operated by third parties (“Travel Suppliers”), which may include, without limitation:

• lodging and temporary accommodation, including but not necessarily limited to hotels, hostels, serviced apartments, bed-and-breakfasts, rooms for rent, cottages and ryokans (“Accommodations”);
• air and air-related transport services (“Flights”);
• activities and other experiences (“Activities”);
• rental cars; and
• any combination of the above (“Combination”),

(each a “Travel Product”), through a convenient portal, the facilitation of which is individually and collectively known as our “Services”. You may access our Services through our website (“Website”), collectively known as our “Platform”.

In some cases, we work with our affiliates and other third-party partners (“Partners”) to facilitate the listing and reservation of certain Travel Products. For example, certain online reservations for Travel Products on our Platform are facilitated by our Partners, including but not limited to KKday Inc., Lazada and Klook. Where this is the case, the Partner’s terms and conditions of use and/or privacy policy will govern the relationship between you and our Partner for the booking of the relevant Travel Product(s), instead of Section B of these Terms. We may be paid a fee or commission by a Partner or Partners if you make a booking for such Travel Product(s).

When we use “you”, “your” or “User”, we refer to anyone who accesses or uses our Platform and Services.

If you have any questions, comments, complaints or claims with respect to our Platform or these Terms, you may contact booking@alfaizthaitravel.com

SECTION A: PLATFORM TERMS

1. YOUR USE OF THE PLATFORM

1.1 Our Platform is the property of Alfaiz and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited license to access our Platform to enjoy personal, non-commercial use of our Services in accordance with these Terms. Except for this limited license, we do not grant you any other rights or licenses with respect to our Platform. Any rights or licenses not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Platform is intended only for personal, non-commercial use.

1.2 You will not use the Platform for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Platform and/or its content to:

1.2.1 Resell any products or services booked or obtained via our Platform or for any commercial purpose unless expressly authorized in writing by Alfaiz;

1.2.2 Make false, fraudulent or speculative bookings on our Platform;

1.2.3 Pass off or attempt to pass off our Platform as the product of anyone other than Alfaiz, including by removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin;

1.2.4 Use manual or automated software or processes to monitor, copy, extract, export or otherwise scrape any material displayed on our Platform, including text, graphics, photographs, images, illustrations, audio, video, data, ratings, reviews and other information (“Content”). Such manual or automated software or processes include datamining, scraping, spidering, indexing, storing or rehosting the Content outside our Platform;

1.2.5 Disassemble, reverse engineer, decompile or modify any software or application contained in or available on our Platform in whole or in part, or otherwise attempt to obtain or access the source code of our Platform;

1.2.6 Interfere with or disrupt our Platform, or servers or networks connected to our Platform;

1.2.7 Violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other User of our Platform;

1.2.8 Obtain or attempt to obtain unauthorized access, via whatever means, to any of the Alfaiz Group’s systems;

1.2.9 Frame’, ‘mirror’ or otherwise incorporate any part of the Platform into any other website or deep-link to any portion of the Platform (including, without limitation, purchase paths) for any purpose without our express prior written permission;

1.2.10 Post or transmit, or cause to be posted or transmitted: (a) any material that is libelous, defamatory, obscene, pornographic, abusive, offensive, fraudulent, misleading, harassing or profane; (b) malicious content including malware, Trojan horses, or viruses, or which otherwise interferes with any User’s access to our Platform; and (c) unsolicited mass mailings or other forms of spam, including junk mail or chain letters;

1.2.11 Manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;

1.2.12 Do anything else which could cause damage to the Platform, Alfaiz, the Alfaiz Group, or would otherwise have a negative impact on the Platform, Alfaiz, the Alfaiz Group; and

1.2.13 Infringe any applicable law, statute, ordinance or regulation and any rights of us and/or any third party, including intellectual property rights or proprietary rights.

1.3 If, based on your user pattern, Alfaiz suspects that you have performed any of the prohibited activities under these Terms, Alfaiz has the right to block your user account or deny your entitlement to any benefits under a loyalty program or Promotions (as defined below).

2. YOUR ACCOUNT

2.1 In the course of using our Platform, you may need to register and maintain a user account with us (“Alfaiz Account”). When you register an Alfaiz Account with us, you agree to provide and maintain true, current and complete information during registration. When selecting a username, you agree not to select or use as a username the name of another person with the intent to impersonate, or a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorization.

2.2 You are responsible for maintaining the confidentiality of the information and password associated with your Alfaiz Account, and for all activities occurring under your Alfaiz Account including all charges incurred. Alfaiz shall be entitled to consider any person who gains access to the Platform and Services using your Alfaiz Account log-in details as an individual acting upon your authorization, without any further inquiry or investigation. Where applicable, references to your use and/or access of the Platform and Services shall be deemed to include the use and/or access of the Platform and Services by an individual authorized by you. Notwithstanding this, Alfaiz shall be entitled at our own discretion to decline to act or refrain from acting promptly upon any instructions from your Alfaiz Account and to investigate or verify the authenticity, the authority or the identity of such persons effecting the instructions or the authenticity, accuracy and completeness of the instruction. You must immediately notify us of any unauthorized use of your Alfaiz Account, password or any other breach of security.

2.3 We will not be liable for any loss or damage arising from your failure to comply with this clause 2. To the maximum extent permitted by applicable law, we may at our sole discretion refuse registration of an Alfaiz Account or cancel an existing Alfaiz Account without prior notice or liability.

2.4 We also reserve the right to bar or block Users from and/or to partially or fully restrict their access to, whether or not with an Alfaiz Account, our Platform on a permanent or temporary basis, at our discretion. If you are blocked, you agree not to attempt to use our Platform under any other name or through any other User.

3. PLATFORM CONTENT AND AVAILABILITY

3.1 We make no guarantees as to the authenticity, accuracy or completeness of any Content on our Platform, including Content provided by other Users or our Travel Suppliers. The displayed prices for our Travel Products are dynamic and can change during or after your search. Once you have a Confirmed Booking, as defined further below, subsequent changes in displayed prices will not affect the price of your booking. All information about Travel Products on our Platform, including but not limited to any ratings (aside from star ratings for Accommodations as set out in clause 16), rankings and reviews, is provided to us by the corresponding Travel Suppliers of such Travel Products, or their respective representatives including their distributors and partners. We also make no guarantees that the Content available on our Platform has not been altered through technical defects or by unauthorized third parties.

3.2 All Content accessed by you using our Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstance shall Alfaiz be liable in any way for any loss or damage of any kind incurred in connection with the use of or exposure to any Content accessed on our Platform, including but not limited to any errors or omissions, or any additions, removals, or modifications that we make on our Platform. We make no guarantee that our Platform will always be available or uninterrupted. We will not be liable to you for any loss or damage resulting from any unavailability or interruption of our Platform or Services.

3.3 Our Platform does not constitute and should not be regarded as a recommendation or endorsement of any Travel Product and/or Travel Supplier listed on our Platform. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status, features, or adequacy of any Travel Product and Travel Supplier listed on our Platform. We may from time to time offer certain programs under which Travel Suppliers may improve their Travel Product’s visibility on our Platform, including but not limited to through sponsored listings. Such Travel Product listings will be marked or contain wording for clarity.

4. USER CONTENT AND REVIEWS

4.1 To the extent that our Platform allows you to post, upload, transmit or otherwise make available any Content, including but not limited to your review of any Travel Product (“User Content”), you agree that:

4.1.1 You are solely responsible and liable for the User Content that you upload and you represent and agree that you will not share anything that is false, misleading, discriminatory or that would violate or infringe any rights of any third party, including the privacy or intellectual property rights or proprietary rights;

4.1.2 All User Content that you upload is not confidential or proprietary and will comply with our relevant review guidelines

4.1.3 Your User Content should not include personal information. If it does, it can only be used for the purposes herein and only if such use complies with applicable data protection laws in accordance.

4.1.4 Although all intellectual property rights subsisting in any User Content will be owned by you or your licensors and you are always free to share your User Content with anyone else, you hereby grant us and our affiliates a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferrable and sub-licensable right to host, use, reproduce both electronically or otherwise, publicly display, distribute, modify, adapt, publish, translate and create derivative works from any and all such User Content with or without attribution to you, including without limitation for the purposes of advertising and marketing our Platform, and you also agree so far as legally possible to waive absolutely your moral rights and any broadly equivalent rights you may have in such User Content in any territory of the world;

4.1.5 We have your consent to take action against individuals and entities who breach our or your rights in relation to the User Content;

4.1.6 User Content does not constitute our endorsement of or affiliation with you; and

4.1.7 We are under no obligation to host, store, retain, publish, share or make available any User Content uploaded by you and that you will be responsible for creating backups of any User Content if necessary.

4.2 For the avoidance of doubt, we reserve the right, in our sole discretion, to remove User Content in accordance with the Guest Review Guidelines and/or which, in our opinion, is in violation of these Terms or any applicable law or may cause harm to us, other Users or third parties. We will notify you of the reason/s for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for us or our Partners; (b) would compromise an investigation or the integrity or operation of the Platform; or (c) would cause harm to any User, other third party, us or our Partners.

5. THIRD PARTY LINKS

5.1 Hyperlinks on this Platform to websites operated by third parties are only provided for your reference. Alfaiz takes no responsibility for the services provided by and/or content of these websites and has no control over their content, access and privacy policies. If you click on a third-party hyperlink or advertisement, please be aware that you would be leaving our Platform and any data you provide will be processed in accordance with said third party’s respective privacy and cookie policies, which we advise you consult beforehand. Alfaiz will not be responsible or liable for the consequences of accessing these websites, including exposure to hard and software viruses, spy and malware. We do not endorse or recommend these websites or any of their contents.

5.2 Any third party that wishes to establish links to our Platform should notify Company of their intention prior to doing so. Alfaiz may deny permission for any such links to our Platform. If Alfaiz gives its permission for any such links, Alfaiz is not under any obligation to establish reciprocal links with the third party.

SECTION B: GENERAL BOOKING AND PAYMENT TERMS

6. ALFAIZ SERVICES

6.1 The terms in this Section B apply to Alfaiz ’s provision of its Travel Product booking facilitation-related Services through the Platform. Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner’s platform, please refer to that Partner’s respective terms and conditions of use and privacy policy instead as these will govern the relation between you and that Partner. For the avoidance of doubt, where the Travel Product is provided by a Partner, your booking through the Platform is an offer to book a reservation (e.g., for Accommodations, Flights or a rental car, you are making a request to book a reservation with the Partner that is subject to acceptance by the Partner before it becomes a binding transaction) at the price listed on the Platform for such Travel Product on such other terms and conditions notified to you by the Partner at the time of booking, which shall become a binding contract when your booking is accepted by the Partner and will be subject to the Partner’s terms and conditions. Where applicable, the Partner will indicate the acceptance of such Travel Product booking via an e-mail confirmation to you. In these cases, we will provide your payment information to the relevant Partner to process your payment and confirm your booking. The Partner reserves the right to reject bookings as set out in their terms and conditions.

7. BOOKINGS

7.1 When making a booking for any Travel Product through our Platform, that booking is made directly with the Travel Supplier(s) named on the booking page. Our Platform only acts as a facilitator of such bookings. We do not provide, own or control any of the Travel Products that you can access through our Platform and we have no obligation to provide or operate the Travel Products. The Travel Products are owned, controlled or made available by the Travel Suppliers either directly or as an agent. The Travel Suppliers are responsible for their respective Travel Products. Your interaction with any Travel Supplier through our Platform is at your own risk. Company does not bear any responsibility should anything go wrong during your travel or your use of the Travel Product.

7.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept (“Payment Instrument”) will be required in order to make a booking for a Travel Product through our Platform.

7.3 When you submit a booking through our Platform, you make an offer to book the specified Travel Product(s) subject to these Terms (“Booking Request”). The Travel Product shall be supplied by the Travel Supplier to you and the terms and conditions applicable to that Travel Product shall be between you and the Travel Supplier and shall be a separate binding contract pursuant to these Terms between you and the relevant Travel Supplier once accepted by such Travel Supplier, communicated to Company, and subsequently communicated to you via a confirmation email from Alfaiz (“Confirmed Booking”). You acknowledge that the “thank you page” shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by Alfaiz for processing.

7.4 In some cases, we may provide you with a confirmation number in the confirmation email (“Booking Confirmation Number”). Depending on the policy of the Travel Supplier, the confirmation may also contain a voucher for redemption (“Booking Voucher”). Neither we nor the Travel Supplier will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed.

7.5 The relevant Travel Supplier(s) may impose additional terms and conditions, rules and restrictions (each a “Travel Supplier Terms”) that will be applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. You will be provided with the name of each Travel Supplier and in some cases, the applicable Travel Supplier Terms or a link to their Travel Supplier Terms, during the booking process. As the Travel Supplier Terms applicable for each Travel Product may vary, you should ensure that you fully understand and accept all of the applicable Travel Supplier Terms before completing your booking. If you are booking on behalf of other persons, you are required to ensure that they are aware of and agree to the applicable Travel Supplier Terms. If you fail to comply with the Travel Supplier Terms, the Travel Supplier has a right to refuse or cancel your booking without offering any refunds. For enquiries about the Travel Supplier’s products and services or its Travel Supplier Terms, please contact the Travel Supplier directly.

7.6 Except where prohibited by local law, Company has the right to reject any Booking Request, and cancel any Confirmed Booking, including on behalf of the Travel Supplier, or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance, unless:

7.6.1 You are in breach of these Terms or any applicable law;

7.6.2 The Travel Supplier Terms do not allow for refunds; or

7.6.3 Alfaiz deems in its sole discretion that you are not entitled to a refund due to reasons including but not limited to suspected fraud or abuse.

8. PRICING, ADDITIONAL CHARGES AND TAXES

8.1 Currency selection and effects

The Platform allows you to make bookings with Travel Suppliers around the world. Due to our international user base and the global nature of our listings, certain options are available to you for the currency in which you are charged and the currency displayed to you on the Platform. For relevant information on such prices, currency selections, and currency-related charges, please review the table below in its entirety:

9. PAYMENT
   

9.1 Before you submit your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request.

9.2 You authorize Alfaiz or another Alfaiz Group entity to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request.

9.3 We reserve the right to cancel your booking, including on behalf of the Travel Supplier, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason.

9.4 Local tax invoices may be obtained from the Travel Supplier offering the Travel Product to you. Where specifically required by law, Alfaiz may provide a tax invoice to you.

9.5 For a variety of reasons, payment on our Platform may fail. In such cases, Alfaiz  will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance. If you have any questions, please contact booking@alfaizthaitravel.com

10. CANCELLATIONS, CHANGES AND REFUNDS

10.1 If you wish to review, adjust or cancel your reservation, please follow the instructions in the confirmation email, use our self-service tool, or contact  booking@alfaizthaitravel.com

10.2 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and Travel Supplier Terms, including any additional fees that may be imposed by the Travel Supplier. You should read, the cancellation and no-show policies of the relevant Travel Supplier(s), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

10.3 Without prejudice to clause 10.2, Alfaiz reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Platform.

11. YOUR OBLIGATIONS, REPRESENTATIONS AND WARRANTIES

11.1 When you submit a Booking Request, you represent and warrant to Alfaiz that:

11.1.1 You are 18 years of age or older (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian);

11.1.2 The Payment Instrument you are using to make the booking is your own or that you are authorized to complete the booking with it, and that there are sufficient funds to cover the cost of the transaction;

11.1.3 The payment details you provide us with in making a booking are fully correct;

11.1.4 You will not resell any Travel Products booked through our Platform;

11.1.5 You are not subject to any international sanctions program or restrictions;

11.1.6 If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise, as required by applicable law.

11.2 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Alfaiz and acknowledge that Alfaiz may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Platform.

12. PROMOTIONS

12.1 Alfaiz may support promotional rates, vouchers, discounts, promo codes and special offers (“Promotions”) from time to time. Unless expressly stated otherwise, Promotions may not be combined with other Promotions and/or loyalty programs. Promotions are subject to further rules and special conditions which will be posted on our Platform, as may be amended by Alfaiz from time to time. Promotions cannot be redeemed, exchanged or refunded for cash, credit, or other products. Some Promotions may only be available in certain territories or for residents of certain territories and may exclude certain types of Travel Products and may be subject to additional terms and conditions.

12.2 Where you have a promo code, or voucher, if it is not automatically applied, you must apply it at the payment page in order to apply it to your booking. Unless expressly stated otherwise, Promotions will not apply to the local taxes, service fees and additional charges of your booking.

12.3 Alfaiz reserves the right to stop the use of any Promotion for any reason. In case of any dispute relating to Promotions, Alfaiz ’s decision shall be final. 

13. FRAUD

13.1 We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, your Booking Request will be cancelled because it is incomplete, and any amounts charged will be refunded. It is possible that a Travel Product becomes unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge and agree that Alfaiz shall not be held liable in such circumstances.

13.2 If you suspect an unauthorized or fraudulent booking was made using your Payment Instrument via Alfaiz, please contact booking@alfaizthaitravel.com immediately. You should also contact your bank or Payment Instrument issuer immediately upon becoming aware of such unauthorized use.

14. TRAVEL ADVISORY AND VISA REQUIREMENTS

14.1 It is your responsibility to ensure that you satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, Alfaiz recommends that you review travel prohibitions, warnings, announcements and advisories and verify with the appropriate consulate prior to booking and again before departure. It is your responsibility to ensure that you are either insured by your own insurance company, or by the Travel Suppliers who may provide insurance coverage. Alfaiz takes no responsibility in the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy prior to departure.

14.2 By displaying Travel Products in or to particular destinations, Alfaiz does not represent or warrant that travel to such points is advisable or risk-free and Alfaiz shall not be held liable for damages or losses that may result from travel to such destinations. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.

SECTION D: FLIGHTS

20. RESCHEDULING AND CHANGES

20.1 To the extent that your Confirmed Booking includes any Flight(s), you acknowledge that the Travel Supplier and/or relevant airline or airlines may reschedule or cancel such Flights in accordance with the Travel Supplier Terms. Company is not responsible for changes to the scheduled operation of the Flights, including delayed or cancelled Flights, and any failure by the Travel Supplier to provide you with notice of changes to the Flights.

20.2 If you wish to modify or cancel any Flight component of your Confirmed Booking, you acknowledge that in accordance with clause 10.3 above, Alfaiz will impose an additional charge of up to USD 50 (or the equivalent thereof in another currency) per person for each modification, except where prohibited by local law, and this is in addition to any applicable charges by Travel Suppliers and airlines. While these charges are additional, they are part of the compensation for our Services for Flights bookings.

 SECTION E: COMBINATION

24. SPECIFIC COMBINATION TERMS

24.1 Further to clause 8 above, the total Display Price for any Combination is based on booking and paying for the component of the Travel Products (e.g., the Accommodation(s) and the Flight(s) as a combined package). You acknowledge that the Display Price may not be the same as booking and paying for each component of the Combination separately.

24.2 If the terms and conditions of your Combination permit you to change or cancel part of your Combination and you do so, your booking may then cease to constitute a Combination and the benefits and savings achieved by booking a Combination may no longer apply or be available.

24.3 Notwithstanding clause 7.3 above, where your Booking Request relates to a Combination, each Travel Supplier involved must accept your Booking Request in order for you to receive a Confirmed Booking, and a separate contract is formed between you and each Travel Supplier involved for the respective Travel Product provided by that Travel Supplier.

24.4 Further to clause 10 above, where you have booked a Combination that comprises two or more Travel Products, changes to or cancellations of one Travel Product will not automatically be applied to the other Travel Product(s). You are responsible for making any consequential changes and/or cancellations and any fees and charges incurred in doing so.

SECTION F: GENERAL TERMS

27. DATA PROTECTION AND PRIVACY

27.1 For information regarding our treatment of your personal data, please review our current which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance

28. INTELLECTUAL PROPERTY

28.1 Unless otherwise stated, all rights in our Platform (including the intellectual property, technology, trademarks, arrangement and compilation of the Content and the infrastructure used to provide such Content, etc.) are owned by or licensed to Company. You will abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through our Platform. You will not acquire any right, title or interest in or to the intellectual property rights except for the limited license to use our Platform and/or our Services granted to you pursuant to these Terms. Company’s trade or service marks may not be copied, scraped, imitated or used, in whole or in part, without prior written permission. Nothing in these Terms should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Alfaiz ’s trade or service marks.

28.2 Other company, product, and service names and logos used and displayed via our Platform may be trademarks or service marks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to Alfaiz.

29. COPYRIGHT INFRINGEMENT CLAIMS

29.1 If you believe in good faith that any Content hosted by us infringes your copyright, you or your agent may send us a written notice in accordance

30. INDEMNITY

30.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless the Alfaiz Group, their subsidiaries and other affiliates, and each of their respective partners, officers, directors, employees, representatives, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Platform and its contents, payment service providers and other applicable third parties (“Covered Party(ies)”) from and against any liability, damage or loss including legal fees and expenses in excess of the limits of liability set out in clause 31, arising out of or related to your (or any other person using your Alfaiz Account’s):

30.1.1 Breach of or non-compliance with any applicable law or these Terms;

30.1.2 Access to our Platform;

30.1.3 Use of any of our Services;

30.1.4 Booking or use of any products and/or services obtained through our Platform;

30.1.5 Negligence or willful misconduct; and

30.1.6 Infringement or misappropriation of the rights of a third party, including without limitation any intellectual property rights or rights of publicity or privacy, (the “Third-Party Claim(s)”).

30.2 We may, if necessary and at our sole discretion, participate in the defense of any claim or action and any negotiations for settlement arising out of or in connection with any Third-Party Claim. You will not make any settlement that may adversely affect the rights or obligations of Alfaiz Group without our prior written approval. We reserve the right, at our expense and upon notice to you, to assume exclusive defense and control of any claim or action.

31. DISCLAIMERS [&] LIMITATIONS OF LIABILITY

31.1 Alfaiz has no special relationship with or fiduciary duty to you for accessing and using our Platform, Content and Services. We have no control over, and no duty to take any action regarding:

31.1.1 Which Users gain access to our Platform;

31.1.2 What Content you access via our Platform;

31.1.3 What effects our Content may have on you;

31.1.4 How you may interpret or use our Content; and

31.1.5 What actions you may take as a result of having been exposed to the Content.

31.2 We are also not liable for any costs associated with your network provider, who may charge you for accessing their connection services to access and use our Platform. We are not responsible for the availability and quality of your telecommunication reception when accessing or using our Platform or Services.

31.3 The Platform, including all Services and Content therein, are provided on an “as is” and “as available” basis. We disclaim any and all warranties (express, implied or otherwise), including without limitation warranties of suitability, merchantability, safety, non-infringement, fitness for a particular purpose, and that our Platform is free from interruptions, errors or other inaccuracies, whether arising by a course of dealing, usage, trade practice or course of performance, or by using services of generative AI algorithms or similar technology.

31.4 We do not warrant or make any representations regarding: (i) the acceptance of any request; (ii) the availability of any Travel Product through the Platform; (iii) the results that may be obtained from the use of the Platform; or (iv) that you will receive the lowest available price for any Travel Product available through the Platform.

31.5 Without prejudice to the generality of this clause 31 and to the maximum extent permitted under applicable law, Alfaiz disclaims all liability arising out of or in connection with:

31.5.1 Errors or inaccuracies on our Platform, including without limitation errors in descriptions, pricing, booking availability, photographs, features, inclusions and exclusions, reviews and ratings and Alfaiz reserves the right to correct any errors in booking availability and errors in pricing on our Platform at all times;

31.5.2 Legality, decency or propriety of any material contained or accessed through our Platform, including material on other websites that we may direct you to;

31.5.3 Any advertising material submitted by third parties and displayed on our Platform, including without limitation any error, omission or inaccuracy thereof;

31.5.4 Any information shown, and any suggestions or recommendations made, about the Services or Content on our Platform, for any purpose;

31.5.5 Any disruptions to our Platform and the services offered on and through it; and

31.5.6 Any viruses or other harmful components contained in email that we may send.

31.6 To the extent permitted by applicable law, in no event shall any Covered Party be liable for any direct, special, indirect, incidental, exemplary, compensatory, punitive or consequential loss or damage of any kind, including but not limited to:

31.6.1 Loss of actual or anticipated income (whether direct or indirect);

31.6.2 Loss of actual or anticipated profits (whether direct or indirect); or

31.6.3 Loss of contracts or business (whether direct or indirect),

howsoever arising under or in connection with these Terms, even if we have been advised of the possibility of such damages. This provision applies regardless of whether the damages are based in contract, tort (including negligence), breach of statutory duty or otherwise, including under the indemnity obligations under these Terms.

31.7 You acknowledge and agree that the Alfaiz Group does not in any way directly or indirectly operate or control any Travel Product provided by any Travel Supplier or other third party, and that we have no control over or responsibility whatsoever for any arrangements you make with them as a result of your use of our Platform or Services. You also acknowledge and agree that if there is a dispute between you and any Travel Supplier or other third party, Alfaiz is under no obligation to become involved. Alfaiz disclaims all liability arising out of or in connection with any loss or damage you incur with any Travel Supplier or other third party. In the event of non-performance of any Confirmed Booking, including from bankruptcy, rehabilitation, reorganization, insolvency, dissolution or liquidation of a Partner and/or Travel Supplier, you agree that your only recourse will be against such Partner and/or Travel Supplier and not against us.

31.8 If we are found liable for any loss or damage that arises out of or is in any way connected with your use of our Platform or Services, or your booking or use of products or services made available through our Platform, then the liabilities of the Company in the aggregate will not exceed the lower of (a) the aggregate cost of your purchased Travel Product as set out in the confirmation email (whether for one event or a series of connected events); and (b) USD 250 (or its equivalent in local currency). In case of an overcharge or mischarge caused by Alfaiz, you can make a claim regarding all erroneous charges notwithstanding what is set out above. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to the applicable statute of limitations.

31.9 Nothing in this clause 31 shall limit or exclude any liability that cannot be limited or excluded under applicable law and Alfaiz shall bear the liability to the extent set forth in the relevant laws.

31.10 You agree that the above limitations of liability reflect the allocation of risk between you and Alfaiz and that, in the event that any of the remedies set out in these Terms are in breach of applicable law, these limitations of liability will survive.

32. SHOPPING CART

32.1 Alfaiz provides the option to search and request reservations for combined and/or multiple bookings using the Shopping Cart for selected Travel Products. Not all Travel Products offered on the Platform can be booked as part of a combined or multiple booking and those which can be booked as part of a combined or multiple booking will be identified as such during the booking process.

32.2 Eligible Travel Products on the Platform will be identified while you are searching and/or when you select the Shopping Cart option on the Platform. Making combined or multiple bookings can unlock greater savings on competitive prices for individual Travel Products and the savings will be identified as early as possible in the booking process as ‘Bundle Savings’.

32.3 Except as identified, the terms and conditions which apply to the Shopping Cart, as set forth in this clause 32, are in addition to, and in conjunction with, the terms of use for the respective Travel Products.

32.4 Please note that the price, rate, or fare for the relevant Travel Product displayed on the Platform can vary even for the same or similar Travel Product. These variations may be due to factors including without limitation the time and date of your booking, what is included in the total price, rate, or fare (as applicable) and the terms and conditions on which such price, rate, or fare is offered, particularly in relation to cancellation and refund terms and conditions. A combined or multiple booking may be completed and paid for in a single visit to the Platform and if the booking is not completed during the booking process, your selected Travel Products will be temporarily saved for you to complete your purchase at a later time. Your selections will be saved for ease of later booking, but are not held for you and may be booked by other customers in the interim. Selections not purchased will be released after a limited period of time and you will need to start your booking again. Please note that previously selected Travel Products may be sold out or their prices may change.

32.5 If you do not proceed with a combined or multiple booking of Travel Products, the price of the individual Travel Product will be displayed.

32.6 If you make a combined or multiple booking, you acknowledge and agree that the terms and conditions of each Travel Product will apply to that booking, as if it were a separate booking. Please note that different terms and conditions may apply even if you make a combined or multiple booking, including where you make more than one booking for the same Travel Product.

33. EVENTS BEYOND OUR CONTROL

33.1 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our and/or the Covered Parties’ control including, but not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, or pandemic.

34. MISCELLANEOUS

34.1 Alfaiz reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the Platform and/or any part thereof. If our Platform is terminated, your Confirmed Bookings will still be honored by the Travel Supplier(s), subject to their terms and conditions, unless you receive a notification indicating otherwise. You will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, Alfaiz shall not be liable to you or any third-party for any termination of your access to the Platform.

34.2 Alfaiz and the Alfaiz Group entities do not act as a travel agent in relation to the Services and any Travel Product, except as otherwise expressly stated on our Platform.

34.3 These Terms and any other documents expressly referred to in these Terms, as may be amended from time to time, constitute the entire agreement and understanding between Alfaiz and you in relation to the subject matter of these Terms and supersedes any previous agreement or understanding between Alfaiz and yourself in relation to such subject matter.

34.4 We may amend these Terms at any time. Such amendments shall be effective once they are posted on the Platform. It is your responsibility to review the Terms regularly. Your continued use of the Platform after any such amendments, whether or not reviewed by you, constitute your agreement to be bound by such amendments. Each of your bookings will be governed by the then-current applicable Terms at the time of such booking.

34.5 For your convenience, our Platform and these Terms exist in a number of languages and local versions but have originally been drawn up in the English language. In case of conflict between the English language version and a translated version, the English language version of these Terms shall prevail.

34.6 Where any or part of these Terms is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these Terms shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these Terms was severed from these Terms.

34.7 Save for any other Alfaiz Group entity, a person or entity who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) or any similar legislation in any jurisdiction to enforce any part of these Terms. You may not assign or transfer your rights under these Terms without our prior written consent. We reserve the right to freely assign these Terms and our rights and obligations hereunder.

34.8 No failure or delay to exercise Alfaiz ’s rights under these Terms shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce Company’s rights under these Terms.

34.9 For the avoidance of doubt, these Terms do not apply to commercial contractual relationships that the Alfaiz Group entities may have with others, including but not limited to the Travel Suppliers and certain marketing partners.

Cancellation Policy

Unless specifically mentioned otherwise in the cancellation policy, Alfaiz does not charge a processing fee for cancellations

Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.

Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.

Any changes to your reservation must be made through Alfaiz and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Alfaiz Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 09:00-18:00 (GMT+7).

Refund Policy

To request a refund, please contact us through booking@alfaizthaitravel.com

• Alfaiz is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.
• Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 30 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
• Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Alfaiz does not charge a processing fee for cancellations) within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
• Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If, however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.Please Note: Many hotels will apply a penalty charge, often equal to one night’s stay, to a shortened stay at late notice. Please check the hotel policies carefully.

Version 1, effective from November 01, 2023